Shipping

Shipping Overview & Destinations

We offer professional worldwide shipping from our distribution center in Japan.

• Main Destinations: USA, Canada, UK, Europe, Australia, Singapore, Hong Kong, and over 150+ other countries.
• Availability: You can confirm if shipping is available for your specific location during the checkout process.
• Note: Due to international regulations or carrier limitations, we are unable to ship to P.O. Boxes. A physical address and a recipient's signature are required for all luxury deliveries.

 

Processing & Handling Time

We strive for efficiency while ensuring every item passes a final quality inspection before departure.

• Standard Processing: Typically within 7 business days.
• Daily Cut-off Time: Orders placed after 6:00 PM (JST) may require one additional business day.
• Operating Hours: Our logistics team operates Monday – Friday. Processing is paused during Japanese public holidays and company breaks (any delays will be announced on our homepage).

 

Shipping Methods & Carriers

To guarantee speed and security, we partner exclusively with FedEx.

• Service: FedEx International Priority / Economy (fully trackable).
• Tracking: A tracking number will be emailed to you immediately upon dispatch. You can also monitor your status in your [Order History].

 

Estimated Shipping Rates & Delivery Times

Shipping costs are calculated automatically at checkout based on the package weight, dimensions, and destination.

RegionEstimated Rate (USD)&Estimated Delivery Time

Asia $20~$150 & 5~8 Business Days

North America & Europe $30~$200 & 7~10 Business Days

Oceania & Middle East $35~$200 & 10~14 Business Days

Latin America & Africa $50~$250 & 10~14 Business Days

※Actual costs and delivery windows will be displayed at the time of checkout.

※Shipping rates are subject to change based on the number of items, total weight, and package dimensions. Final costs may exceed initial estimates depending on these specific order details.

Customs Duties, Taxes, and Fees (DDU)

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis.

• Responsibility: Import duties, VAT, GST, and local customs clearance fees are not included in the product price or shipping fee. These charges are determined by your local customs office and are the sole responsibility of the recipient.
• Refusal of Payment: If a shipment is refused due to unpaid duties, the customer will be responsible for the original shipping charges, any return import fees, and administrative costs incurred.

 

Failed Delivery & Refused Shipments

Please ensure your shipping information and contact details are accurate.

• If a delivery fails due to an incorrect address, extended absence, or refusal of customs payment, the package may be returned to Japan or disposed of by the carrier.
• In such cases, any resulting costs (return shipping, storage, etc.) will be deducted from any potential refund.

 

Support & Inquiries

For questions regarding your shipment or to request a specific shipping arrangement, please contact our concierge team:

• Customer Support Email: info@luxlux.jp
• Operating Hours: Monday – Friday | 9:00 AM – 6:00 PM (Japan Standard Time)
• Response Time: We aim to respond to all inquiries within 24 hours during business days.