Unless the company has authorised and approved the return of specific goods, returns are generally not allowed.

Conditions that make the return of goods unacceptable are specified, including wearing items outside the home, hygiene products, used or altered goods, goods returned without prior notification, and more.

If returned items are damaged or used, your refund might be less. Unauthorised returns won't be refunded, and the company might dispose of those items.

Buyers can cancel their purchase if they find and can prove that the products they bought are fraudulent, like counterfeit goods. This right to cancel the purchase is available for up to 3 months from when they receive the goods.

In the event of a return, the company will promptly refund the purchase price to the buyer. Refund methods vary depending on the original payment method.

If returned goods are damaged, the company may assess their condition and reduce the refund amount accordingly.

If a return is permitted, the cost of return shipping is typically responsible by the buyer, but in the case of company errors, the return shipping fee is covered by the company.

Contact us at lux_info@ultra-w.co.jp