Any question or concern?
At LUXLUX, we are committed to providing a seamless experience for our collectors. To help us assist you as efficiently as possible, please select the relevant category for your inquiry:
Quick Links
Shipping & Logistics: For detailed information on delivery times, fees, and tracking, please visit our Shipping Methods & Services page.
Returns & Refunds: For our full policy on authenticity commitments and return eligibility, please refer to our Returns & Refunds page.
Contact Our Concierge Team
For all other inquiries, including product authentication, specific item details, or business partnerships, please use one of the following official channels:
Live Assistance: Use the Chatbot located at the bottom right of this website for real-time support. Official Email: info@luxlux.jp
Operating Hours & Response Times
Business Hours: Monday – Friday | 10:00 AM – 6:00 PM (JST)
Standard Response: We strive to respond to all inquiries within 1–2 business days.
Note: Complex inquiries (such as detailed authentication reviews or international logistics disputes) may require additional time. We appreciate your patience.
Legal Notice
By submitting an inquiry, you acknowledge that you have read and agreed to our Terms of Service and Privacy Policy.
Inquiry Form
Alternatively, you may submit your request using the form below.